Reviews with photos
Customers can add up to three pictures to a review; you publish or reject the review and its pictures together, reply publicly, and see what visitors reported.
What it is
A customer can review an item once its order is delivered, from their orders page. They can attach up to 3 pictures (JPG, PNG or WebP, 6 MB each). Pictures are resized to 1200 px, stripped of camera data (including location) and stored with the review. Nothing — words or pictures — appears on the storefront until you publish it here.
Steps
- Store → Reviews. The Awaiting review tab is your queue. Each row shows the stars, the words, the pictures as thumbnails (click to open full size), and how many visitors reported it.
- Publish or Reject the review. Its pictures go with it. To keep the words but drop one picture, click Remove under that thumbnail first — the file goes to the bin, not to nowhere.
- Reply in the *Your reply* box to answer publicly (up to 1000 characters). It appears under the review on the product page as "Reply from" followed by your shop name. Save an empty box to take a reply down.
- The Reported tab lists reviews visitors flagged with *Report abuse*. A published review reported three times comes back to *Awaiting review* automatically, with a note saying so; it stays off the storefront until you publish it again.
The review request
A day or two after an order is delivered, the customer gets one email — "How was your order?" — with a link to the review box on their order page. It is never sent twice for the same order, and it is not sent when the customer has no email address, has switched email order updates off, or has already reviewed the order. Each outcome is a line under Messages on that order's page (Store → Orders → the order) — "Review request", sent, failed or not sent with the reason.
WhatsApp review requests are separate: the Review request trigger in Settings → Communication sends the approved review_request_v2 template, and only to customers who have opted in to marketing messages.
On the product page
- Reviews show the stars, the first name, *Verified purchase*, the pictures, and your reply.
- With photos filters the list to reviews that have pictures. The headline rating and the star bars always count every published review.
- Every published review has a small Report abuse link. One report per visitor per review per day counts.
Good to know
- Pictures can only be added while the review is still waiting for you — a customer cannot attach a picture to a review you have already published.
- Search engines are told the product's rating from published reviews only, so what Google shows matches what visitors can read.
- A removed picture is kept in the bin for 30 days.