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Customer questions and answers

Shoppers ask on the product page; your answer shows under the question.

Steps

  1. A signed-in customer taps Ask a question on a product. You get an email and the bell shows a count.
  2. Open Store → Questions (Waiting tab). Type the answer, tap Publish answer.
  3. Only answered questions are public. Hide one with Hide; restore it later if you wish.
  4. If customers report a question three times it hides itself until you look (Hidden tab).