Draft — under review. Last updated 8 October 2026.

Refund policy for Flowgento plans

This policy covers what you pay Flowgento for a plan. It does not cover refunds you give your own customers — those follow your shop’s own returns policy.

1. How plans are paid

• Paid plans are billed in advance, monthly or yearly, through Razorpay. A yearly plan costs 10 months’ price for 12 months.
• Prices are shown without GST; GST at 18% is added, and a GST invoice is issued for every payment.
• The Free plan costs nothing and needs no payment details. See Pricing.

2. Cancelling

• You can cancel at any time from Settings → Plan & billing in your seller panel.
• Cancelling stops the next renewal. Your plan stays active until the end of the period you have already paid for, then the shop moves to the Free plan.
• Nothing is deleted when a plan ends; the Free plan’s limits apply to adding new products and staff.

3. Refunds

• Fees already paid are not refunded, in full or in part, for the unused part of a month or year — except where the law requires a refund.
• If you were charged by mistake (for example, charged twice for the same period), tell us and we will refund the duplicate charge to the original payment method.
• When you upgrade, the unused days of your old paid period are added to the new period instead of being refunded.

4. Failed renewals

If a renewal payment fails you have 7 days to fix it before the shop moves to the Free plan.

5. Contact

Questions about a charge: sales@flowgento.ai (write) or +91 95839 00557. Please include your shop name and the invoice number. You can also use the contact page.

This policy forms part of the Terms of Service.