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Getting help from Flowgento support

Search the Help Centre, then raise a ticket from any page — what we attach for you, the reply link in our emails, and when to expect an answer.

Ask from the page you are on

Every page of the seller panel has Help & support in the top bar.

  1. Type a few words — the panel searches the Help Centre as you type. With nothing typed it shows the article for the page you are on.
  2. Not answered? Press Contact support, then fill in a subject, pick a category (billing & plan, orders & shipping, GST & invoices, WhatsApp, something is broken, something else) and say what happened: what you did, what you expected, what you saw instead. Order or product numbers help a lot.
  3. Add a screenshot if it helps — a picture (PNG, JPEG, WebP or GIF) up to 5 MB.
  4. Press Send. You get a ticket number such as T-000123 straight away.

Every member of the shop can ask — the admin and every staff member — and everyone in the shop sees the shop's tickets under My tickets (/support).

What is attached automatically

So we do not have to ask you, the ticket carries:

  • the address of the page you were on,
  • your browser, screen size, language and time zone,
  • your shop and its plan, and whether you are the admin or staff.

Never passwords, cookies, sign-in tokens or API keys — anything that looks like one is removed before the ticket is saved.

How we answer

  • We reply within 24 hours of the ticket being raised, usually much sooner on working days.
  • The answer comes by email to the person who raised the ticket, and shows under My tickets.
  • Each email has a reply link. It opens the whole conversation and lets you answer without signing in. The link works for 30 days from that email; every new email from us brings a fresh one. Do not forward it — whoever has it can read and reply on the ticket.
  • Replying to the email itself reaches sales@flowgento.ai but does not update the ticket — use the link or My tickets so nothing gets lost.
  • If the shop's contact number is set in Settings → General, we may also send a short WhatsApp note when your ticket is received or answered.

Statuses

  • Open — with us.
  • Waiting on you — we have replied and need something from you.
  • Solved — we think it is fixed. Tell us with 👍 or 👎 how we did. Still not right? Just reply — the ticket opens again.

Not signed in, or not a customer yet?

Use the contact form on flowgento.ai — it creates a ticket the same way and the reply comes by email with the same kind of link.

Urgent and the shop is down? WhatsApp +91 95839 00557 or write to sales@flowgento.ai and quote the ticket number.