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WhatsApp — your number, triggers and history

Send order messages from your own number, choose which messages go out, and see what was sent or held back.

Connect your own number (optional)

  1. Settings → Communication → WhatsApp number. Turn on Use my own WhatsApp Business number.
  2. Fill your number, the API key (starts fg_live_) and the webhook signing secret from web.flowgento.com/settings/api; point that webhook at /api/webhooks/flowgento-whatsapp.
  3. Save connection, then 🧪 Test. The test lists any template that is missing or not approved.

Triggers

Each message type has a switch, all off by default: Order confirmed, dispatched, delivered, cancelled, Refund issued, Payment received / reminder, Cart reminder, Back in stock, Price drop, Review request. Next to each, the template's status (Approved / Pending / Not created) — a switch only sends when the template is approved.

History

📨 Message history shows every message: when, who, why it was sent, and the outcome (sent / failed / held back, with the reason).

Common mistakes

  • Expecting a message with the trigger off. Email always goes; WhatsApp needs the switch.
  • Marketing messages (cart, stock, price, review) obey STOP replies, quiet hours and daily caps — "held back" is not a failure.