Returning an item

You can ask to return or replace an item within 7 days of delivery from Your Orders → “Return or replace items”. We can arrange a pickup, or you can send it back yourself. Some products carry their own rule, shown on the product page.

Condition of a return

The item should be unused, with its tags, accessories and original packaging. Items that arrive damaged, defective or different from what you ordered are always accepted — tell us within the return window with a photo if you can.

Items that cannot be returned

Customised or personalised items (for example, with your name or rank printed on them) are made just for you. They cannot be cancelled once made, and can be returned only if they arrive damaged or the wrong item was sent. Innerwear, opened consumables and items marked non-returnable on their product page cannot be returned for hygiene or safety reasons.

Refunds

A refund is made after we receive and check the returned item, within 7 working days of receipt, to the original payment method; cash-on-delivery orders are refunded to a bank account or UPI you give us. Banks usually take 5–7 working days to show it. If you choose a replacement, no money changes hands. Delivery charges are refunded when the return is because of our mistake or a damaged or wrong item.

Exchanges

A different size or colour is treated as a replacement: once the original is picked up or reaches us, the replacement is dispatched, subject to stock.

This policy follows the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. Nothing here takes away a right those laws give you. Questions? Send a message to us on WhatsApp.