Grievance officer

Under the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Rules, 2021, Demo Marine Store has appointed a grievance officer for complaints about orders, products, refunds, this website or your personal data.

• Name: the proprietor of Demo Marine Store
• Phone / WhatsApp: the WhatsApp number on our Contact page
• Email: the email address on our Contact page
• Address: our registered address

How to complain

Write with your order number and what went wrong. You can also open the order in Your Orders and use “Report a problem”, or message us on WhatsApp.

Timelines

We acknowledge every complaint within 48 hours and resolve it within one month of receiving it, keeping you informed on the way. A ticket number is given to you so you can follow it.

If you are still not satisfied

You may contact the National Consumer Helpline on 1915 or at consumerhelpline.gov.in, approach the District, State or National Consumer Disputes Redressal Commission, or, for a personal-data complaint, the Data Protection Board of India under the Digital Personal Data Protection Act, 2023.