Cancelling an order

You can cancel any order — cash on delivery or paid online — until it is shipped. Open the order in Your Orders and tap “Cancel order”, or cancel just some of the items.

After shipping

Once an order has shipped it can no longer be cancelled. You can refuse the delivery, or request a return after it arrives (see Returns & refunds).

Refund on cancellation

If you paid online, the order is cancelled at once and Demo Marine Store then approves your refund, which goes back to your original payment method. Banks usually take 5–7 working days to show it. No refund is needed for a cash-on-delivery order that has not been paid.

Customised items

Customised or personalised items are made for you after you order and cannot be cancelled by the customer. They can be returned only if they arrive damaged or the wrong item was sent.

Cancellation by us

We may cancel an order if an item is unavailable, a price was clearly mistaken, the address cannot be served, or payment could not be verified. Anything you have paid is refunded in full and you are told the reason.

Questions? Send a message to us on WhatsApp.